Shipping policy

Can I receive the items anywhere in the world?

Currently, we ship within the U.S. only. However, we’re actively working on expanding our shipping options to include international destinations soon. 

Our items are shipped from New York, with select pieces sent directly from Tbilisi, Georgia. Items coming from Tbilisi often include handcrafted. The shipping origin depends on the item and will be noted at checkout or in your confirmation email. 

Please note that when international shipping becomes available, customs duties or import taxes may apply depending on your country’s regulations. These fees are not included in the total price of your order and must be settled directly with the carrier or the appropriate customs authority.

Do you offer free shipping? 

We offer free shipping within the U.S. on orders of $3,000 or more. This applies to non-furniture items only, as larger pieces like furniture require special handling and shipping arrangements. Many of our decor items are eligible, so feel free to reach out if you’re unsure!

Need help figuring out if your order qualifies? Just reach out, we’re happy to assist!

When will I receive my order?

Delivery times depend on your location and where the item is shipped from. Orders from New York usually arrive within 5–14 business days within the U.S. Items shipped from Tbilisi, Georgia may take a bit longer, so please allow extra time for international processing and transit.

Once your order is shipped, you’ll receive a tracking email so you can follow its progress.

What happens if I miss my delivery?

If you’re not available when your order arrives, the carrier will typically leave a notice with instructions for redelivery or pickup. In some cases, they may attempt another delivery or hold the package at a local pickup point for a limited time.

Please refer to your tracking link for the latest updates, or contact the carrier directly. If you need any assistance, feel free to get in touch—we’re happy to help!

If the package is returned to us due to multiple failed delivery attempts, we will contact you to arrange a reshipment or refund (excluding shipping fees). Please note that additional charges may apply for reshipping. Make sure your contact and shipping information is accurate to avoid delays.

Special Shipping Requests: How to make them?

If you have any specific shipping needs such as delivery by a certain date, gift wrapping, or any other special requests please contact us before or shortly after placing your order. We’ll do our best to accommodate your request.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. Click the link anytime to check the status of your delivery.

Need help? Feel free to contact us, we’re here to assist!

Understanding Shipping Restrictions

We aim to ship to as many locations as possible, but some regions may have shipping restrictions due to local laws, carrier limitations, or customs regulations. These restrictions can impact delivery times or certain products.

If you’re unsure about shipping to your location, please reach out to us for more details.

What should I do if I receive my item damaged or defective?

If your item arrives damaged or defective, please contact us immediately with your order number and photographs of the damaged or defective product. If there are small damages that can be easily fixed, we are more than happy to assist you with a solution. For major damage, we are willing to offer a replacement.

For further assistance, please do not hesitate to reach out to our customer service team. We are dedicated to ensuring your satisfaction and will address the matter promptly.

What should I do if my order is delayed?

If your order is delayed, please first check the tracking information provided in your confirmation email for any updates. Should the delay persist or if you are unable to locate tracking details, kindly contact us with your order number. We will investigate the matter and assist in resolving the delay promptly.

For any further questions or concerns, please do not hesitate to contact our customer service team.

Handling shipping issues and lost packages

If you experience any shipping issues or your package is lost, please contact us promptly with your order details. We will initiate an investigation with the carrier and, if the package is confirmed as lost, we will assist you in resolving the matter, either through a replacement or refund, depending on the situation.

Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team.